Reference

What Governs Your Account on raja69

These legal terms set out how your account works, what data we collect, and how we handle disputes — all subject to local law and eligible regions. Availability depends on where local law permits access, including for players in Jakarta.

Account TermsData & PrivacyJurisdiction NoticeDANA · OVO · GoPay ContextContact Rights
raja69 What Governs Your Account on raja69
LEGAL CONTACT PATHS

Reach Us About Legal or Policy Matters

If you have a question about your rights, want to request changes to your account data, or need to raise a formal dispute, our support team handles legal inquiries through dedicated channels. We aim to respond to formal legal requests within a reasonable period, and we keep a record of all correspondence for your protection and ours.

Live Chat Open the chat widget from your account dashboard to raise a legal or policy question directly with a support agent — available around the clock.
Email Support Send formal legal requests, data access queries, or dispute notices to our support email address listed in your account settings page.
Account Help Centre The Help Centre in your account panel covers account closure, data deletion requests, and how to escalate an unresolved issue.
DATA AND SECURITY

How We Protect and Manage Your Information

Your account data — including the wallet details you register for DANA, OVO, or GoPay — is handled with access controls and stored using standard encryption practices. We retain transaction records as required by applicable rules, and we do not sell personal data to third parties. You can request a copy of the data we hold on your account, or ask us to correct inaccurate details, at any time through our support channels.

Encryption in Transit All data exchanged between your device and our servers — including wallet verification steps — travels over SSL-encrypted connections.
Data Retention Policy We keep account and transaction records for the period required under applicable regulations, then delete or anonymise them in line with our retention schedule.
Your Access Rights You may request a full export of the personal data tied to your account. Submit the request via the Help Centre and we will process it promptly.
Cookie Handling We use session and analytics cookies to keep your account login active and to measure platform performance — you can manage cookie preferences in your browser settings.

Common Legal and Policy Questions

These are the questions we hear most often when it comes to account rights, data handling, and how our legal terms work in practice. If your question is not covered here, our support team is reachable via live chat from your account dashboard.

Yes. Access to the platform depends on local law and regional eligibility. We make the service available only where permitted — it is your responsibility to confirm you are eligible under the laws of your location.

Log in to your account, open the Help Centre, and submit a data access request. We will compile the information tied to your account and send it to your registered contact details.

You can request account closure and data deletion through live chat or email support. Some records may be retained for the minimum period required under applicable regulation before full deletion.

Yes. When you transact via DANA, OVO, or GoPay, both that provider's service agreement and our platform terms apply simultaneously. Disputes about a wallet transfer may involve both parties.

We post a clear notice on the platform before any material change takes effect. Continuing to use your account after the notice period counts as acceptance of the updated terms.

We may suspend or close accounts that appear inconsistent with applicable law. We notify you via your registered contact — typically email — and explain what information or steps are needed to resolve the matter.